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What to Expect During Your First 90 Days with GlassHouse

Your onboarding timeline, key milestones, and the support behind you from day one.

Welcome to GlassHouse — we’re excited to help you start winning quickly and confidently.

Every new customer goes through the same guided onboarding experience designed to get your account set up, your team trained, and meaningful results on the board fast.

Account Activation + Onboarding

Account activation

Before you can start texting, we need to get your local phone number set up. That starts with registering your business with the carriers. We handle the registration for you.

Right after you sign up, we'll ask for a few business details to get the process started:

* Your legal business name and address
* Your EIN
* A point of contact

Carrier approval takes a few days, so the sooner you send these over, the sooner your campaigns go live.

Onboarding session

Onboarding is hands-on, and it's focused on getting you live and sending.

The most important part is mapping out the target areas you have in mind. That's where everything starts — once we know the neighborhoods you want to reach, you can start running reveals, or our team can pull those searches for you.

We'll do a quick account run-through, give you a focused platform tour, and map your first target areas together. Then we'll send your first text messages out, live on the call. From there, we build volume — sending to more areas, finalizing your templates, reviewing response examples, and covering the rest of the platform.

Additional sessions

If you need more time to get fully up and running, we don't stop at one session. Our team works with you to test new areas and messaging until you're getting results.

After Onboarding: Your First 90 Days with Customer Success

Once you've landed your first hot lead and met your Customer Success Manager, you'll move into a guided success period focused on momentum, consistency, and deeper results.

What you'll receive:

  • Regular check-ins with your Customer Success Manager

  • Four scheduled Success calls across the 90 days

  • Guidance tailored to your account performance and goals

  • The Digital Door Knocking 101 email series with activation tips to help you build strong outreach habits

  • Email outreach add-on setup call (if purchased)

This phase is designed to help you see wins early and often.

Long-Term Partnership

After your first 90 days, you'll move into our long-term success program. You'll always have a team behind you.

What you can expect:

  • Quarterly strategy calls with your Customer Success Manager
  • Regular check-ins to keep momentum going
  • Guidance on new features as they launch
  • Ongoing best practices tailored to your usage and goals

 We're here for the long haul, not just the launch!