How to Purchase and Transfer Credits

Only an authorized Billing Administrator can purchase, transfer, or manage credits.

If you are not an authorized user, you will see a message stating that only a Billing Administrator can complete the action.

Contact sales@glasshousepro.com if you need to confirm or update the authorized user for your organization.

Complete Your Purchase

The purchased credits will be added to the selected organization.

Automatic refills help prevent your campaigns from stopping when your available credit balance becomes too low.

When your balance falls below the selected minimum, GlassHouse will automatically purchase the refill amount using the payment method on file.

Billing Administrators who manage more than one eligible organization can transfer available credits between those organizations.

The transferred credits will be deducted from the originating organization and added to the receiving organization.

[Add screenshot of the Transfer Credits screen here]

Important Note	Details
Billing Administrator required	Only an authorized Billing Administrator can purchase credits, manage automatic refills, or transfer credits.
Payment method	Credit purchases and automatic refills use the payment method already on file.
Available credits only	You can only transfer credits that are currently available in the originating organization.
Eligible organizations	Credit transfers are available when you are an authorized administrator for more than one eligible organization.
Review before confirming	Confirm the organizations and credit amount before completing a transfer.

Question	Answer
Why don’t I see the Buy Credits button?	The blue Buy Credits button is only available to authorized Billing Administrators. Contact sales@glasshousepro.com to confirm or update your organization’s authorized user.
Which payment method will be charged?	Credit purchases and automatic refills use the payment method already on file for the organization.
Can I choose when credits are automatically added?	Yes. You can select the minimum balance that triggers the refill and the number of credits added each time.
Can I transfer credits to any organization?	Transfers are limited to eligible organizations for which you are an authorized administrator.
Will transferring credits charge the payment method on file?	No. A transfer moves available credits from one eligible organization to another. It does not purchase new credits.
What should I do if I cannot manage credits?	Contact sales@glasshousepro.com to confirm that you are the authorized Billing Administrator.

If you have questions about purchasing credits, automatic refills, transfers, or billing permissions, contact your GlassHouse team for assistance.

Manage your GlassHouse credit balance and keep campaigns running without unnecessary delays.